Shipping policy

Where we ship

We ship to street addresses in the fifty United States and the District of Columbia. We ship to PO boxes only by USPS. We do not ship internationally, and we do not ship to freight forwarders acting for an overseas buyer. Orders that appear to be for export will be cancelled and refunded in full.

Rates

• Flat $11.95 (USD) on orders to the contiguous United States.
• Free on orders over $150.00 before tax, to the contiguous United States.
• Alaska, Hawaii and PO boxes are quoted at checkout based on weight, because flat-rate ground does not apply.

All prices are in US dollars (USD). Rates are shown before you are asked to pay.

Dispatch

Orders placed before 2:00 p.m. Central on a business day are picked, packed and handed to the carrier the same day. Orders placed after that, or at a weekend or public holiday, go out on the next business day.

Heavier items — cutting fluid by the gallon, air line assemblies — may ship a day later if they need additional packing. If that applies to your order we will tell you by email rather than let it look delayed.

Delivery estimates

Ground service typically delivers in two to five business days depending on distance. These are carrier estimates, not guarantees, and weather and carrier backlogs do affect them.

Tracking

Every shipment gets a tracking number from a carrier that provides online tracking and delivery confirmation. We email it to you when the parcel is collected. If you have not received a tracking email within one business day of ordering, contact us — do not assume the order was not received.

If a parcel does not arrive

Tell us. Email orders@rebornindustrial.com with your order number. If tracking shows delivery but you do not have the parcel, we will open a claim with the carrier and either replace the shipment or refund it. We would much rather sort this out directly than have you dispute the charge with your bank.

Damage in transit

Inspect the parcel on arrival. If the contents are damaged, photograph the box and the item and email us within five business days. We will send a replacement at our cost.

Wrong or incomplete address

We ship to the address given at checkout. If a parcel is returned to us as undeliverable we will contact you and reship at your cost, or refund the goods less the original shipping.