Support

Frequently asked questions

If the answer you need is not here, we reply to email within one business day. Our hours and phone number are on the contact page.

How do I place an order?: Email orders@rebornindustrial.com with the SKU codes and quantities you want. We confirm stock and total, including shipping and any tax, before anything is charged. Nothing is billed until you approve the total.
Do I need an account?: No. Most orders are placed by email or phone without an account.
When does my order ship?: Orders confirmed before 2:00 p.m. Central on a business day are picked, packed and handed to the carrier the same day. Heavier items such as cutting fluid by the gallon may go out the following business day, and we tell you by email when that applies.
What does shipping cost?: Flat $11.95 to the contiguous United States, and free over $150.00 before tax. Alaska, Hawaii and PO boxes are quoted by weight. Full detail is on the shipping policy.
Do you ship outside the United States?: No. We ship within the United States only, and we do not ship to freight forwarders acting for an overseas buyer.
Can I buy tax exempt?: Yes. Send your resale or exemption certificate to orders@rebornindustrial.com before ordering and we will apply it to your account. We cannot refund tax already charged on a completed order without a valid certificate dated on or before that order.
Something does not fit my machine. Can I send it back?: Unopened stock items can be returned within 30 days. Opened consumables cannot be resold and are not returnable unless they are defective or we sent the wrong thing. The specifications on each product page are there so you can check arbor size, thread and rating before ordering — ask us first if anything is ambiguous.
How long does a refund take?: We issue it within 5 to 7 business days of the return reaching us, back to the card used for the order. Your bank then controls when it appears, usually another one to three business days.
What is a standing order?: A repeating shipment of consumables on an interval you choose, charged to the card on file each time it ships. There is no minimum term and no fee, we email you three days before each shipment, and you can cancel it yourself at any time. The full terms are on the standing orders page.
How do I cancel a standing order?: From the standing orders section of your account page, at any time, without contacting anyone. You can also skip a single shipment and keep the order running. We email a confirmation once it is cancelled.
How will the charge appear on my statement?: As the descriptor for this business, not as an individual product name. If you see a charge you do not recognise, contact us before disputing it — we can identify the order from the last four digits and the amount, and refund it the same day if it is not one you meant to place.
Is it safe to give you my card details?: Card details are entered into a hosted, encrypted payment field and tokenised at the point of entry. We never receive or store your full card number. We support 3-D Secure, so your bank may ask you to confirm the payment. See the payment security page.
Do you sell to individuals, or only to businesses?: Both. Everything in the catalog is sold in the pack sizes shown, with no minimum order value. Chemical products are supplied for industrial and occupational use.
Can you get something that is not in the catalog?: Sometimes. The catalog is intentionally narrow — lines we keep on the shelf and can ship the same day. Ask and we will tell you honestly whether we can source it and how long it would take, rather than list it and make you wait.