Returns and refunds

The short version

You have 30 days from delivery to return unopened stock items for a full refund of the goods. Refunds go back to the card used for the order within 5 to 7 business days of the return reaching us.

How to start a return

Email orders@rebornindustrial.com with your order number and what you want to send back. We reply with a return reference and the address. Please do not send anything back without contacting us first — unreferenced parcels are slow to match to an order, which delays your refund.

Unopened stock items

Returnable within 30 days in the original packaging, unused and in resalable condition. We refund the price of the goods in full. Original shipping is refunded only where the return is our error. Return postage is yours unless we sent the wrong item.

Opened consumables

Most of what we sell is consumable and cannot be resold once opened. A broken seal on gloves, abrasives, threadlocker, anti-seize or cutting fluid means we cannot take it back, with two exceptions:

• It is not what you ordered. Full refund or replacement, return postage on us.
• It is defective. Full refund or replacement. Tell us what happened and send a photograph; we do not usually need the item back.

Personal protective equipment

Gloves and safety glasses are returnable unopened. Once a box is opened we cannot accept it back, because we cannot certify the condition of protective equipment that has left our control. This does not affect your rights where the item is defective.

Items we cannot take back

• Opened consumables, except as set out above
• Cut, modified or installed equipment
• Anything returned more than 30 days after delivery

How refunds are issued

Always to the original payment method. We cannot refund to a different card or send a cheque. Once we issue the refund your bank controls when it appears on your statement, which is typically a further one to three business days. We email you when the refund is issued.

Cancelling an order before it ships

Email or call us before 2:00 p.m. Central on the day you ordered and we will stop it and refund in full. After the parcel is collected it has to be handled as a return.

Standing orders

A standing order can be cancelled by you at any time from your account page, with no minimum term and no cancellation fee. Cancelling stops all future shipments and charges. A shipment already prepared can be returned under the normal terms above. The full terms are on the standing orders page.

If you are unhappy

Contact us before disputing a charge with your bank. Almost everything — a missing parcel, a wrong item, a standing order you meant to cancel — we can fix directly and faster. Our hours, phone number and email addresses are on the contact page.